Case Review
llm · bpo · qts, on the same case
Every case in a batch carries three RCA codes: one from the LLM, one from the BPO reviewer, one from QTS. Accuracy below is how often each side landed on QTS's code. Open a batch and the three codes sit side by side, case by case.
- Accuracy is quoted on the cases all three sides coded, so the two numbers compare.
- A batch is one RCA sheet. Open it for the full case list.
- Filter by market, vertical, conflict type, or by the shape of the three codes.
- Open a case: the three codes sit in three equal columns, LLM · BPO · QTS, left to right.
- Colour says one thing everywhere — red is LLM off QTS, amber is BPO off QTS, black is a match.
- The reasoning has a 中文 switch. Only the reasoning — codes and reads stay as written.
- Open the task in TCS straight from the case page to look at the content itself.